Refund policy

Last updated: 13 November 2026. Contact: suanrongbaicai@gmail.com

Hiring shortlist — $49

• Fewer than 3 confirmed people: full refund. If we can't confirm at least 3 freelancers for your brief, we refund the full $49 to your PayPal account. We won't send a thin list instead.
• After delivery: no refund. Once a shortlist of 3 or more confirmed people has been emailed to you, the service has been delivered. We can't refund because you changed your mind about hiring, or because a freelancer you contacted didn't reply — availability is confirmed at the time we check, and people can still change their minds.
• One free replacement. If a person on your list doesn't reply within 7 days of your first message to them, tell us and we'll send one replacement candidate free, if we can confirm one.

Content pieces — $30 / $45 / $60

• Not delivered as scoped: redo once or refund. If the finished piece doesn't match the package scope or the brief you sent, we redo it once. If the redo still doesn't match, we refund you in full.
• After delivery as scoped: no refund. Once a piece matching the brief has been delivered, a change of mind about the brief itself is a new order, not a refund.
• Ask for a refund or a redo within 7 days of delivery by emailing suanrongbaicai@gmail.com with your PayPal receipt.

How refunds are paid

Refunds go back to the same PayPal account you paid from, usually within 5 business days of us confirming the refund. PayPal's own transaction fees on the original payment are not refundable by us — the refund is the price you paid.